Build bridges, not walls

We live in a world of walls, unfortunately, and some people would like to build even more of them. Whatever you think about that, the walls between software developers and IT operations staff don’t do anybody any favours.

Sysadmins take note

Working scientists keep a lab notebook in which they write down everything they did, and what the results were. Sysadmin work is also about careful, scientific, detailed experimentation, especially when troubleshooting.